ASPRA Health Information
CQC State of Care Report
The Care Quality Commission has published its annual review of health and adult social care
in England. The "state of care"
report, (based on a new ratings system introduced in the past
year across all sectors CQC regulates) states that more than 80% of GP practices, 60% of
adult social care services and 38% of the hospitals inspected so far have been rated as good
or outstanding. However, alongside these encouraging findings, there remains significant
variation in quality and an unacceptable level of poor care. Up to 31 May 2015, 7 per cent of
acute, primary medical and adult social care services had been rated as inadequate.
Outcomes Based Commissioning Improving Services for the Over 65's
Dear Patient Carer and Resident TAKE THE SURVEY
NHS Croydon CCG and Croydon Council are working together to deliver a new approach to commissioning services for people over 65,
known as Outcomes Based Commissioning (OBC).
Our aim is to transform the way services are provided by putting what matters most to older people and their families at the heart
of everything we do. In order to do this we need your views.
Please take a moment to fill in our survey and give us important feedback that will help improve these local services. The survey
deadline is Friday 16th October 2015.
Outcomes Based Commissioning survey
Any information you share with us will remain confidential and stay within the team carrying out this piece of work. Health
professionals will not receive any information that identifies you personally.
If you have questions about this programme please contact Ferne Haxby at
ferne.haxby@nhs.net or on 07768 428 328.
Need help? 112 is your life-saving number!
112 is the European emergency phone number, available everywhere in the EU, free of charge.
It is possible to call 112 from fixed and mobile phones to contact any emergency service: an ambulance, the fire brigade or the police.
When a person dials 112, a specially trained operator will answer the call. Depending on the national organisation of emergency services, the operator will either deal with the request directly or transfer the call to the most appropriate emergency service.
Operators in many countries can answer the calls not only in their national language, but also in English or French. If the caller does not know where he is, the operator will identify where the person making the call is physically located and will pass it to the emergency authorities so that these can help immediately.
112 operators do not provide traffic and weather reports, general information or answers to queries. Calling 112 as a joke or calling and then hanging up is considered a hoax call. Hoax calls not only waste the time and money of the emergency operators, but can also be dangerous. If 112 lines or call operators are busy with hoax calls, someone with a real emergency may not be able to get the help needed. In most countries, it is a criminal offence to make hoax 112 calls and a person can be judged for that.
112 does not replace the existing (UK 999) national emergency number. In most countries, it operates alongside them. However, Denmark, Finland, the Netherlands, Portugal, Sweden, Malta and Romania have opted for 112 as their main national emergency number.
Click image below to see a copy of the leaflet produced by Croydon Health & Wellbeing Board,
distributed to all Council Tax payers in February 2015 (pdf download).
Did you know that it is usual for adults to have two to four colds a year while children are likely to have three to eight as their immune system is more susceptible to viral infections? That's why, during winter, when seasonal illnesses are more frequent, it is important to take extra measures to stay well.
As part of Self Care Week 2014, we encouraged people to choose healthy lifestyle options that will impact positively on their physical health, mental wellbeing and self esteem. Help to maintain health and ward off illness by eating sensibly, stop smoking, drinking in moderation and taking regular exercise.
The Self Care Week message was "Self care for life - be healthy this winter".
However, if you do fall sick with a winter ailment, we want to make sure you are able to look after yourself at home safely. Here are a few facts about colds and flu:
- Most cold and flu symptoms can be treated safely at home without the need for a GP;
- If you want advice a pharmacist can help or access information from a reputable source such as NHS Choices or Self Care Forum fact sheets;
- Coughs can last three to four weeks;
- In adults and older children, cold symptoms last for about a week and a half, and in younger children for up to two weeks. Symptoms are usually worst in the first two to three days, before they gradually start to improve.
- You can catch a cold by either breathing in droplets of fluid containing the cold virus (when someone sneezes), or by touching something that someone has sneezed on, and then touching our mouth or nose.
- Paracetamol, ibuprofen or aspirin can help reduce the symptoms of a cold. Avoid giving aspirin to children under the age of 16 and follow the manufacturer's instructions. Talk to your pharmacist about supplements that may help ease your symptoms.
- Most colds are not serious and get better by themselves. Contact your GP surgery for advice or call NHS 111 if you develop a high temperature (above 39°C or 102.2°F), which can be a sign of a more serious type of infection;
- Most colds get better on their own without treatment, antibiotics are ineffective for treating the common cold and may cause side effects.
- Your sore throat is likely to get better within 3 to 7 days (and a maximum of 2 weeks) without the need for treatment by a health professional. Most sore throats last for an average of eight days.
- If you have a long term condition and contract a cold or flu don't forget to take your regular medication and speak to the pharmacist about contraindications with over the counter medicines.
The Friends and Family Test July 2014 will be rolled out by April 2015 to millions of patients across thousands of providers of NHS funded services including GP and Dental practices.
There are three YouTube videos that explain the process:
Put us to the Test ....
Put us to the Test ... with BSL signing.
Care Data.
Friends and Family Test - One Page description.
A full description of how it will work across all provider services is available:
FFT Guide (may take 10 seconds to download)
This includes several videos explaining how the Friends and Family Test works and what are the benefits.
Click the image above to find out more and to download a printable PDF version.
Croydon Health & Wellbeing Board - The 2012 Health & Social Care Act has established Health and Wellbeing Boards
as a forum for a range of Health organizations and practitioners to work together to improve the health and wellbeing of their
local population and reduce health inequalities. Initially described as 'shadow' boards, they became
'health and wellbeing boards' in April 2013 when they took on a more fully functioning role.
Meets quarterly on Wednesdays 2:00 PM - next meeting 10 June 2015 in the Council Chamber, Croydon Town Hall.
More details at www.croydon.gov.uk - Council and democracy.
The Heart Town will make a major contribution to the delivery of Croydon's joint health and wellbeing strategy 2013 - 18
View the Report.
2012-13 Croydon Annual Public Health Report - The aim of this year's report is to draw attention to the many ways people in Croydon can look after their own health and wellbeing, and reduce the risk of future problems.
Download the Report
Annual Report 2014 (40 pages).
More information about Public Health is available at:
Public Health
Croydon Clinical Commissioning Group (CCG) manages the NHS GP budget in Croydon.
There are several Groups of GP practices in Croydon, for example Woodside and Shirley as shown at:
Croydon CCG Networks
The public meetings of the Governing Body are being held in various locations
More details at www.croydonccg.nhs.uk.
Public Health England (PHE) was launched on 1st April 2013 and is dedicated to improving the nation's health and wellbeing, and reducing health inequalities across the country.
From 11th June 2013 the new website shows mortality data across England:
longerlives.phe.org.uk/
Croydon comes out as better than average (58th out of 150 local authorities), but not as good as most neighbouring boroughs Surrey 4th, Bromley 9th).
Healthwatch Croydon
(an independent consumer champion) is seeking members to strengthen the consumer voice in the health and social care infrastructure -
Croydon Healthwatch Pathfinder Legacy Report Croydon Healthwatch Events
- Croydon Healthwatch Pathfinder work programme main points (for more details see the report):
- Enter and View visits at Croydon University Hospital, The Royal Bethlem Hospital and at local care and nursing homes.
- Monitor services at South London and Maudsley NHS Foundation Trust.
- Set up an equality and diversity advisory group.
- Engage with the Croydon Clinical Commissioning Group's (CCG) work on the redesign of pathways and services.
- Promote the involvement of patients and the public in all CCG work streams.
- Maintain a strong overview of national, regional and local health and social care initiatives and changes.
- Develop a more engaged relationship with Croydon Council social services team.
- Sustain and develop the relationships and partnerships and join up resources/resources/networks across all sectors of the community.
- Support a pilot of 'How to make the most of your visit with the Doctor or Nurse'.
Get the Right Treatment in Croydon What's the best choice for you?
You can find information and reviews of GPs, Hospitals and Dentists at NHS Choices.
Use your post code to search for services near you. You can also make comments on your experience of NHS services. If you need advice the
site includes a symptoms checker as well as a health encyclopaedia, information on medicines, healthy living, care and support.
| Results from NHS Choices (www.nhs.uk/) GP Search on CR0 7LJ post code in May 2014. | |||
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| A) | Addiscombe Road Surgery (Dr B S Jayaratne) | 395a Addiscombe Road | CR0 7LJ |
| 020 8654 2200 | 2835 patients | Survey score= 77% | |
| B) | Ashburton Park Medical Practice | 416 Lower Addiscombe Road | CR0 7AG |
| 020 3714 6868 | 2740 patients | Survey score= 76% | |
| C) | Stovell House Surgery | 188 Lower Addiscombe Road | CR0 6AH |
| 020 8654 1427 | 7124 patients | Survey score= 86% | |
| D) | Dr Hp Abbot Shirley Medical Centre | 370 Wickham Road | CR0 8BH |
| 020 8777 2066 | 4302 patients | Survey score= 61% | |
| E) | Hartland Way Surgery | 1 Hartland Way | CR0 8RG |
| 020 8777 7215 | 4079 patients | Survey score= 74% | |
| F) | Dr Hp Abbot | Norman House Brookside Way | CR0 7RR |
| 020 8656 3771 | 4302 patients | Survey score= 61% | |
| G) | Morland Road Surgery (Dr Shah and Partners) | 1 Morland Road | CR0 6HA |
| 020 8688 0434 | 6987 patients | Survey score= 82% | |
| H) | Shirley Medical Centre 2 (Dr N Ford) | 334 Wickham Road | CR0 8BH |
| 020 8777 1876 | 3957 patients | Survey score= 91% | |
| I) | East Croydon Medical Centre | 59 Addiscombe Road | CR0 6SD |
| 020 3657 4170 | 12612 patients | Survey score= 75% | |
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CQC Survey November 2014 Band 1 is poor, Band 6 is good
CQC GP Reports
Addiscombe Road Surgery is in Band 5 Ashburton Park Medical Practice is in Band 6 Stovell House Surgery is in Band 6 Shirley Medical Centre is in Band 1 Hartland Way Surgery is in Band 6 Morland Road Surgery Surgery is in Band 3 Southway Surgery is in Band 4 East Croydon Medical Centre is in Band 4
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| Compare local Hospitals Results from Dr Foster (http://myhospitalguide.drfosterhealth.co.uk/) on CR0 7HT post code in May 2014. | |||
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How is your local Hospital A&E doing this week? www.bbc.co.uk/news/health-25055444
Please enter your post code.
Have your say about our local hospital: : CQC Survey Oct 2015 Croydon University Hospital
CQC Survey Sept 2013 Croydon University Hospital
CQC Report on Croydon University Hospital CQC Final report - October 15
SUMMARY 07 October 2015:
CQC Report on Croydon University Hospital CQC Final report - Nov13
SUMMARY 19 November 2013:
There are also private General Practices in Croydon, see for example:
www.whatclinic.com
Dental Services - The NHS Choices site lists all local NHS Dentists:
NHS Choices.
For private Dentists in Croydon, see for example:
www.whatclinic.com